Returns, Refunds & Complaints at South Woodford Florist
Your Fresh Flowers Guarantee in South Woodford
At South Woodford Florist, delivering beautiful, long-lasting fresh flowers is our promise to every customer. We know how special each bouquet is, whether it’s for a celebration, a gesture of sympathy, or to brighten your own home. As a trusted local South Woodford florist, we are dedicated to serving both households and businesses nearby with unwavering quality and care.
Damaged-on-Arrival Policy
We take great pride in our careful hand-delivery of flowers throughout South Woodford. On rare occasions, however, flowers may be damaged in transit. If your order arrives with visible damage to the flowers or arrangement, please notify us promptly. To help us resolve the issue quickly, we kindly ask that you contact us within 24 hours of delivery and provide clear photos of the damaged bouquet or item. This allows us to fairly assess the problem and offer you the best solution.
Freshness Window Guarantee
We guarantee that all flowers delivered by South Woodford Florist will remain fresh and vibrant for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines (such as trimming stems and refreshing water). If your blooms wilt or decline within this freshness window, and you have followed our care instructions, please reach out so we can make it right. Your satisfaction and the longevity of our flowers are extremely important to us.
Refunds and Replacement Options
If you find that your flowers are not fresh or your order is damaged upon arrival, you may request a replacement or a full refund. Depending on your preference and the circumstances, we can:
- Arrange for a prompt replacement of your bouquet or arrangement, with the same or equivalent blooms.
- Issue a full refund to your original payment method.
In certain cases, we may request a return of the items or further details to verify and process your request efficiently. We aim to resolve all returns and refund requests fairly and quickly, allowing you to enjoy our fresh flowers with confidence.
How to Raise a Complaint
Your experience matters deeply to us. If you have concerns or are dissatisfied with any aspect of your order or our service, please reach out as soon as possible. Our complaints process is designed to be simple and transparent:
- Contact us with your order details and a description of your concern. If available, please provide supporting photos.
- Our team will review your complaint promptly and respond with a proposed resolution, typically within 48 hours.
- If you are not satisfied with our response, we will work with you to reach an agreeable solution, whether that is a replacement, refund, or another resolution.
Why Choose South Woodford Florist?
As a long-standing local South Woodford florist, we are proud to be part of the community, serving families and businesses with care and trust. Our commitment to fresh flowers and complete satisfaction guides everything we do. If you ever have questions about our Returns, Refunds & Complaints policy, our friendly team is always happy to help and ensure you feel confident ordering with us again and again.
