South Woodford Florist: Online Flower Delivery Terms & Conditions

Introduction

Welcome to South Woodford Florist’s online store. These Terms & Conditions govern your use of our website and all flower delivery services supplied via this platform. By ordering flowers online with us, you agree to comply with and be bound by these Terms, which are applicable to all online customers in South Woodford and the surrounding areas. Please read them carefully before making a purchase.

Order Process

Orders for flowers and related products can be placed through our website. Upon successful placement of an order, you will receive an order confirmation by way of an on-screen acknowledgement and/ or a confirmation sent to your specified contact details. This confirms that we have received your order, but does not indicate acceptance by South Woodford Florist. Acceptance of your order and completion of the contract will only occur when the ordered flowers are dispatched for delivery.

We strive to use the freshest blooms available and to match orders as accurately as possible to the images and descriptions on our website. However, the availability of specific flowers may vary seasonally and due to supply circumstances. We reserve the right to substitute flowers or packaging of similar style, quality, and value if necessary. Any significant substitution will be communicated as soon as possible, and you will be given the option to accept or cancel the order in such situations.

All required information provided during the order process must be accurate and complete to ensure a smooth transaction and successful delivery. We recommend double-checking all delivery addresses and recipient contact details, as we cannot accept liability for orders delayed or mis-delivered as a result of incorrect or incomplete information supplied by you.

Pricing and Payments

All prices for our flowers and delivery services are clearly displayed in pounds sterling (£) and include Value Added Tax (VAT) at the current applicable rate. Delivery charges may be applied in addition to the price of the flowers, and these will be displayed prior to you confirming your order.

We accept payment through the secure payment options provided at checkout. Payment must be made in full at the time of order. We reserve the right to cancel any order if payment is not received or is refused by your payment provider for any reason.

Pricing may be subject to change without notice, but such changes will not affect orders already placed and accepted. Should any price change affect your order before acceptance and dispatch, we will notify you promptly and give you the opportunity to confirm the amended order or cancel for a full refund.

Flower Delivery in South Woodford and Surrounding Areas

Our online flower delivery service operates throughout South Woodford and neighbouring locations. Deliveries are typically made between standard business hours on the date selected at the time of ordering, however, in certain busy periods or when affected by external circumstances, exact delivery times may not be guaranteed.

Orders requiring same-day or next-day delivery must be placed before the cut-off times specified on our website. We will take reasonable steps to fulfil your order as requested, but in the event that we are unable to deliver within the timeframe, we will contact you to discuss alternative arrangements or issue a refund as appropriate.

If the recipient is not present at the delivery address at the time of delivery, our driver or delivery partner will attempt to leave the flowers in a safe spot, with neighbours if possible, or follow any specific delivery instructions provided at checkout. We aim to ensure your flowers are delivered fresh and in excellent condition, though once delivered, responsibility passes to the recipient or customer.

Cancellations and Amendments

You may amend or cancel your flower delivery order at no additional cost, provided such action is taken before the flowers have been prepared or dispatched. For the best chance of successfully cancelling or amending an order, we recommend that you notify us as soon as possible after your purchase. Please note that, during peak periods, cancellation windows may be reduced due to the volume of orders and our fast processing requirements.

Once your order has entered the preparation or delivery stage, cancellations cannot be guaranteed. Amendments relating to delivery addresses, card messages, or product substitutions should be communicated quickly. We will make every effort to accommodate your request, but this may not be possible if your order is already being processed for dispatch.

In line with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, please be aware that, as flowers are perishable goods, the usual legal right to cancel does not apply once your flowers have been prepared or dispatched.

Returns and Refunds

As part of our commitment to delivering fresh and beautiful flowers throughout South Woodford, we inspect all products before dispatch. If for any reason you are dissatisfied with your flowers or believe they are not as ordered, please contact us promptly to allow us to investigate and resolve the issue. We may require photographic evidence of the flowers as delivered.

Refunds, replacements or partial credits may be offered at our discretion where there is clear evidence that the flowers did not arrive in good condition, were significantly not as described, or were not delivered as agreed (for reasons attributable to us). Refunds will normally be processed to your original payment method.

Due to the perishable nature of our products, we do not accept returns simply due to a change of mind. Refunds or replacements cannot be issued for issues reported later than 48 hours after delivery unless legally required.

Product Quality and Substitutions

We aim to ensure that all flower arrangements delivered to our South Woodford customers are fresh and of the highest quality. However, due to the availability of certain stems, we may occasionally need to substitute specific flowers, greenery, or packaging. Such substitutions will always be of equal or greater value and in keeping with the overall style, colour and composition of your selected bouquet.

If a major substitution is necessary and affects the overall look or character of your chosen flowers, we will inform you as soon as practicable to discuss suitable alternatives or potential order cancellation and refund options.

Personal Messages and Special Instructions

During checkout, you may include a personal message to accompany your flower delivery. We reserve the right to amend or refuse to transmit any messages that are, in our reasonable opinion, offensive, threatening, or otherwise inappropriate. While all reasonable efforts will be made to follow special delivery instructions, we cannot guarantee their fulfilment in every instance.

Liability

To the maximum extent permitted by law, South Woodford Florist will not be liable to you or any third party for any damages, losses, or expenses arising from the use of our website, the inability to use our services, delay, or failure in the supply of our products, other than as a direct result of our proven negligence or wilful misconduct. Our liability to you in connection with any order will not exceed the total price paid by you for that order.

We accept no responsibility for any indirect loss or damages, including but not limited to loss of profits, business or business opportunity, goodwill, anticipated savings, or any consequential losses, suffered by you arising out of, or in connection with, the use or delivery of our flowers.

Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury arising from our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

Intellectual Property

All content on this website, including images, text, logos, and design, is the property of South Woodford Florist or its licensors, and is protected by applicable intellectual property laws. No part of this website or its content may be reproduced, copied, sold, or otherwise exploited without our prior written consent.

Data Protection and Privacy

Your privacy and personal data security are important to us. All personal information supplied when placing orders for flower delivery in South Woodford or the surrounding areas will be processed in accordance with our Privacy Policy and the Data Protection Act 2018 (and, where applicable, the UK GDPR).

We will only use your data to fulfil your order and provide customer service unless you have opted to receive marketing communications.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms, our flower delivery services, or the use of this website.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Updates to These Terms

We reserve the right to amend these Terms & Conditions at any time in response to changes in our business, relevant laws, or for other reasons. Any updates will be published on this website. You are advised to check these Terms periodically to ensure you remain familiar with the current version, and continued use of our online flower delivery service in South Woodford constitutes your acceptance of any such revisions.

Contacting Us

If you have any queries about these Terms & Conditions or the online flower delivery service provided by South Woodford Florist, please use the contact form available on our website or refer to our website’s contact details. We are dedicated to providing our South Woodford and neighbouring customers with reliable and high-quality service and welcome your feedback or questions.

These Terms & Conditions apply equally to flower delivery customers in South Woodford and all surrounding areas served by our online store.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Woodford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Woodford.

For assistance with orders, returns or account queries, please fill out the Contact Us form.